Corporate Communication Skill Training: Among productive collaborations, how does communication result in the most productive firms and organizations? Business productivity refers to metrics that provide, enable and result in provision of direct, tangible measures of output, activity and cost. Associated with the operation and functioning of a collaborative effort. Effective communication is a requirement towards fulfillment towards business goals and objectives. Within communication there are three core concepts:
| Sender | The sender is the entity that composes the message |
| Message/contents | The message or contents |
| Receiver | The receiver is the entity that must be delivered the message |
Introduction: business communication:
What is effective communication? The deliberate efforts to convey a message, between individuals, entities, in a language that is understandable, clear and concise, unambiguous. Business communication: previously it was limited to paperwork, word-of-mouth, and within the 21st century is now incorporating technologies. Within collaborative efforts there are varying forms of communication:
| Verbal communication towards customers, employees |
| Written communication between customers, employees |
| Communication between human operators and technology, systems: computers, software languages, machine language, etc. |
| Non-verbal communication: gestures, body language. |
Commonly utilized mediums of communications technology, ideas found within firms:
| Telephones | Landlines |
| Cell phones | 2g, 3g, 4g, 5g |
| Laptops | Creation, work, messaging and software tasks |
| Computers, servers | Databases, storage |
| Smartphones | Chat applications, smartphone software |
| Internet enabled services | Cloud enabled services, etc |
| Proprietary software (in-house) | The firm’s own proprietary software, in-house |
| Encryption | Some efforts utilize clandestine means and means of hiding or making information undecipherable for third parties/adversaries/outsiders |
| Paperwork | Collaborative efforts often generate and utilize vast amounts of paperwork |
| Back ups and record keeping | Enables recordkeeping: store their information regarding communications and collaborations towards future utilization, verification. |
The objective of business communication is to enable and direct:
- Interaction
- Messaging,
- Understanding,
- Language,
- Systems and technology
- Record keeping
- Etiquette within cultural bounds, legal and compliance/governmental frameworks
- Ensuring confidentiality, protection of intellectual property and prevention of leaks
Towards fulfillment and completion of business objectives, especially productivity and output. Among a firm, there are some identifiable aspects or components that relate directly to its business effort:
- Cash
- Assets
- Profit
- People
- Growth
Communication is the medium that enables interaction between the aspects listed above, management, effective mobilization and use. Communication provides guidance and effective mobilization, utilization of resources, that results in production.
Among a firm, the various metrics to measure productivity are:
- Performance
- Output/production
- Feedback from managers, supervisors
- Direct comparison with other firms within the industry
- Ratings from financial institutions
- Public feedback and customer feedback
- Stock prices
- Valuation of the firm
- Credibility and reputation
- Testimony from employees, third parties engaged with the firm
Having now understood several aspects, for firms seeking training What are the various ways a firm can measure communication skills? Understanding communication in a firm requires:
- Understanding of the intent of communications
- The output of communications
- The effectiveness
- The satisfaction and utility
Thus, understanding the productivity of a firm and its relation to the communication skills between individuals and the culture can result in improvements and movements towards betterment of performance, and other metrics. Communication enables utilization and seamless coordination, integration between the aspects identified above. In firms that utilize a blend or a mixture of automation/artificial intelligence and human capital, there may be a lesser requirement or reliance on human factors. The possibility that within firms that do not utilize artificial intelligence and computation, there might be a requirement to ensure human factors, coordination, and communication are utilized fully. In both instances, the requirement for communication skills and preparing the foundation has yielded tremendous benefits and growth for firms.
Among any firm/collaboration/coordinated effort, the aspect of effective collaboration and how it relates to productivity are provided below:
| Aspect of effective teamwork, aspects of collaboration, tangible assets relating to communication: | Relation to productivity: |
| Delegation and assignment | Enables concrete assignment, awareness that leads to results, specific task assignment and instruction that are detailed are preferable for most employees and enables output. |
| Manuals, literature and documents | The usability, ergonomics ensures incumbents, or novel trainee/aspirants are able to utilize and function effectively with literature |
| Software and IT platforms | Required in order to manage large scale and complex collaboration Involving a range of documents, output, and record keeping. |
| Instruction, knowledge and training. | Quality and effectiveness of training, instruction is directly related to productivity. |
Associated with the operation and functioning of a collaborative effort, communication between entities, is crucial towards the effectiveness of any collaborative effort. Among requirements: Firms are tasked with transforming ideas into direct, tangible economic value for their stakeholders and services.The managers and individuals in positions of leadership, can assist their company achieve and perform, through development of communication skills. At Knockwalk, we have an understanding and experience that enables businesses and collaborations to improve productivity via fostering communication, and aim to incorporate that towards Communication Skills Training for Employees.